Need to File a Claim?
When an unexpected loss or incident occurs, prompt and accurate reporting is essential. At Katryx Insurance, our goal is to make the claims process as smooth and efficient as possible. As soon as you become aware of a loss, notify your Katryx Insurance agent with complete details of the incident. Early notification helps protect your coverage rights and allows us to assist you quickly and effectively.
What to Do in the Event of a Cargo Claim
Cargo losses or damage during transit require immediate attention and proper documentation.
- Inspect shipments upon arrival and do not issue a clean delivery receipt if damage or shortage is suspected.
- Note any visible damage or discrepancies directly on the delivery receipt.
- Preserve all packaging, containers, and seals for inspection.
- Arrange for a survey with the carrier or an authorized surveyor as soon as damage is discovered.
- Notify your Katryx Insurance agent promptly and submit a written claim to the carrier to protect recovery rights.
Helpful documentation may include: commercial invoices, bills of lading, packing lists, delivery receipts with exception notes, photos of damage, and survey reports.
What to Do in the Event of an Automotive Claim
If you are involved in a vehicle accident or experience vehicle damage:
- Ensure everyone’s safety and contact emergency services if required.
- Exchange contact and insurance information with all involved parties.
- Take photographs of the vehicles, license plates, damage, and surrounding scene.
- Do not admit fault or discuss liability at the scene.
- Report the incident to your Katryx Insurance agent as soon as possible.
Our team will guide you through claim reporting, repair estimates, and next steps toward resolution.
What to Do in the Event of a Property Loss Claim
Property losses can result from fire, weather events, theft, vandalism, or other causes.
- Prioritize safety and secure the property to prevent further damage.
- Document all damage with photos, videos, and written notes.
- Take reasonable steps to protect the property, but do not begin permanent repairs until advised.
- Gather records such as inventories, receipts, appraisals, or prior valuations.
- Contact your Katryx Insurance agent promptly to initiate the claim process.
Early reporting and proper documentation help speed up claim handling and assessment.
What to Do in the Event of a General Liability Claim
If someone is injured or third-party property is damaged due to your operations, premises, or products:
- Seek medical attention or emergency assistance immediately if needed.
- Report the incident to Katryx Insurance as soon as possible.
- Record details such as names of injured parties and witnesses, dates, locations, and incident descriptions.
- Preserve any evidence, photos, videos, or written reports related to the event.
- Do not make statements of liability or agree to settlements without insurer guidance.
Our claims professionals will help manage communications, documentation, and next steps.
Need help filing a claim?
Contact your Katryx Insurance agent today to report a claim or ask questions about the process. Prompt action and accurate information allow us to protect your interests and move your claim forward efficiently.